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As one of the leading healthcare systems in the nation, Atrium Health helps companies in as many as 28 states maintain a healthy, productive workforce through our comprehensive Employee Assistance Program (EAP).

Are you an employee? Visit your EAP page for more information or to access the portal.

When you offer Atrium Health’s EAP, your employees have access to free, convenient and confidential assessments, counseling and support services to help them cope with a variety of work-life issues that can affect their work performance.

Professional counselors within Atrium Health’s behavioral health services or one of our esteemed affiliates help employees address work-based stressors, mental health, marital, financial and family troubles, as well as substance and alcohol abuse, among other issues.

To learn more about Atrium Health's EAP either as an employee or an affiliate providers, call 704-355-5021 or 1-800-384-1097.

The Business Advantages of Offering an EAP

It makes good business sense. Having an EAP available for your employees to turn to in times of high stress has been proven to promote a healthy work environment, which in turn helps increase employee productivity.

EAPs have also been linked to lower rates of:

  • Absenteeism
  • Employee turnover
  • Employee grievances/complaints
  • Medical disability

When companies use an EAP, they also save money – money lost due to absenteeism or lapsed productivity that occurs when employees come into work but can’t focus fully on their job.

Consider this:

  • At least 25 percent of a troubled employee's salary may be lost in absence, low productivity and medical expenses
  • Employees with substance abuse problems are almost four times more likely to file a workers’ compensation claim
  • Employees who use drugs are twice as likely to have absences of eight days or more, and are three times more likely to be late for work
  • Alcoholism causes 500 million lost workdays annually in the US

What Sets Us Apart?

When you choose Atrium Health's EAP, you get:

  • Increased workforce productivity: Employers who use an EAP had a 63 percent improvement in absenteeism 90 days after starting the program.
  • A human resources partner: We offer ongoing counsel to human resource managers to assist them in developing and rolling out important programs and protocols (e.g., drug positives, mandatory supervisory referrals). Moreover, our experts provide ongoing consultation to business and organizational leaders to help with growth planning and employee engagement opportunities
  • Highly skilled care: With more than 75 years of combined experience in behavioral health, our licensed and full-time counselors are solely dedicated to EAP clients. All our EAP providers hold master’s or doctorate degrees. Some have additional credentials, including:   
    o Certified Employee Assistance Professional
    o Licensed Employee Assistance Professional
    o Certified Substance Abuse Counselor
    o National Certified Counselor
    o Licensed Professional Counselor
    o Licensed Marriage and Family Therapist
  • Hands-on support: Account managers help employees understand the services and insurance options.
  • Experience: We provide EAP programs to employers across the country and across sectors.

Our EAP Services

By taking advantage of this beneficial program, you and your employees have access to an array of services and wellness information to help face life’s challenges. These include:

  • Confidential assessments and counseling for employees and their family members through Atrium Health’s behavioral health services team
  • Online educational seminars on a variety of topics, such as budgeting, stress management and dealing with difficult coworkers
  • Extensive prevention and wellness information, advice and tools through a secure online portal or monthly education groups
  • Referrals to other community resources, such as child/elderly care, credit/legal counseling, long-term therapy and treatment centers
  • 24-hour access to our clinician-staffed call center
  • On-site critical incident stress debriefings within 24 to 72 hours after a traumatic workplace event occurs to help those affected recognize and cope with thoughts and feelings with a trained counselor

As an employer, you'll receive:

  • An account manager specifically assigned to your company and customized log-in/portal
  • Unlimited leader consultation for transitions, crises or to help leaders relay information in a way that helps employees understand the information without feeling fear, blame or judgment
  • Monthly newsletters to help equip managers and supervisors with timely wellness tips and resources
  • EAP orientation sessions for all employees
  • Monitoring and monthly follow-up for EAP clients with substance abuse issues
  • Quarterly utilization reports that provide general demographics about who is using the service to improve quality
  • Site visits from counselors
  • On-site health fairs

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